1.  Parties and Purpose
These Terms and Conditions constitute a legally binding agreement between ‘Bel-Rose International’ (herein referred to as the Agency) and the Client (herein referred to as the “Client” or “Employer”). Upon registering verbally or in writing via email, registration, or contact form, the Client unconditionally agrees to be bound by the Terms and Conditions of Business outlined herein. It is imperative to note that this Agreement is subject to the laws of England and Wales, and the Client is obligated to fully adhere to the jurisdiction of the English courts for any disputes arising under or in connection with this Agreement.

1.1  Definitions
For the purposes of this Agreement, the following definitions shall apply:

• The term "Agency" shall be understood to refer to "Bel-Rose International" providing introduction and placement services.
• The term "Client" shall be understood to refer to "Employer", the party (family, individual, organisation or person acting on behalf of) seeking to engage the services of the Agency to source Candidates (education, childcare, domestic and other professional household staff).
• The term "Candidate" shall be understood to refer to "Employee", the person introduced to the Client by the Agency for the potential or actual employment.
• The term “Services” shall be understood as the provision of introduction, placements, and related recruitment assistance provided by the Agency.
• The term “Fee” shall be understood as the charge payable by the Client to the Agency for successful introduction and/or placement services as set out in this Agreement.

2.  Scope of Services

2.1 Agency Role
Bel-Rose International specialises in the placement of nannies, governesses and male counterparts referred to as a manny and governor, including tutors, teachers, and a range of domestic and professional household staff, not all explicitly listed on our website, upon request. Placements occur within private residences or other private sector environments, including yachts, events and functions. The agency acts solely as an introduction and intermediary service and endeavours to identify suitable Candidates based on verbal or/and written confirmation provided by Clients. It is expressly agreed that Candidates are employed directly by the Client and not, by the Agency. The Agency is not the employer and assumes no employer responsibility or liabilities.

2.2 Candidate Vetting Process
The Agency undertakes thorough vetting of Candidates by verifying references, inspecting identification documents, qualifications, relevant certifications (e.g., paediatric first aid) including Enhanced Disclosure Barring Service checks, or equivalent police checks for Candidates outside of the UK. All candidates are interviewed either via video call or in person where feasible to do so, presenting all original copies to the Agency prior to introduction with Clients. The Agency requires and retains  copies of documents for each candidate in compliance with the General Data Protection Regulation (GDPR), to facilitate our services to you, the Client.

2.3 Client Verification
As part of the registration process and to satisfy Know Your Customer (KYC) requirements, the Client is required to provide a valid form of identification and proof of address. This information is kept strictly confidential and is not shared with Candidates. By registering, signifies the Clients commitment to using the Agency to fulfil genuine employment vacancies.

2.4 No Guarantee of Suitability
Despite rigorous checks performed on Candidates, the Agency makes no warranty or guarantee regarding the suitability of any Candidate introduced to the Client. This includes, but not limited to, the Candidate’s honesty, reliability, character, employment history and professionalism. Consequently, the Agency shall not be held liable for any problems, losses, damages, expenses, or compensation arising from an introduction, or subsequent employment of a chosen Candidate. The Agency accepts no liability for any direct or indirect loss suffered or incurred by the Client or any Candidate as a result of the introduction or employment relationship.

3. Registration and Fees

3.1 Candidate Registration
Registration is free of charge for Candidates.

3.2 Client Registration
Registration with Bel-Rose International is free of charge for Client's on a sole agency representation only basis. If the Client chooses to engage the services of other agencies in conjunction with Bel-Rose International’s services, a non-refundable registration fee is payable to the sum of £125. This fee ensures the Agency is not left out of pocket which contributes towards advertising and administrative costs. It is refunded by means of deduction from the placement fee upon the successful placement of a Candidate. This applies to employment contracts offered by the Client of one year plus, only.

4. Client Obligations and Responsibilities
Upon acceptance of an introduction of a Candidate for interview, or commencement of employment, the Client agrees to the following:

4.1 Notification and Communication

• To inform the Agency immediately, upon the decision to employ any candidate introduced by the Agency.
• To notify the Agency if a temporary contract converts to a permanent arrangement, agreeing to pay applicable fees as set out within this Agreement.
• To communicate all matters pertaining to the introduction and employment through the Agency and not the Candidate, unless explicitly permitted to do so, by the Agency, or until the employment contract has been signed and all Agency fees are paid in full.

4.2 Financial Responsibilities

• Pay the applicable registration fee if using other agencies.
• Pay all agency fees as outlined in the Fee and Refund Policy of this Agreement.
• Pay the Candidate’s salary net of statutory deductions (e.g., tax, National Insurance, pension contributions) via a mutually agreed method.
• Pay salary for Candidates working internationally (outside the UK) in accordance with the Labour Laws of the country, and with that of the UK, if the latter is applicable.
• Cover all costs related to Candidate interviews (if travelling from afar within the UK) and for all international interviews to includes flights, visas, accommodation and any other reasonable expenses.
• Arrange and cover all travel-related costs for Candidate’s taking up employment overseas, ensuring all legal requirements are in place prior to travel and commencement of employment, to include, but not limited to, visas, work permits, health and medical insurance.

4.3 Legal and Contractual Compliance

• Comply with all applicable labour laws and immigration in the country of residence, and the country where the Candidate will be working, providing the correct employment visa and health and medical coverage. 
• Provide a formal employment contract clearly outlining the role, duties and responsibilities, working hours and days off, paid and unpaid holidays, bonuses (if applicable), sick leave and compassionate leave, and accommodation terms. A draft contract template may be provided by the Agency, for the purpose of guidance only, but the Agency acceps no liability for its content. The Client is advised to seek independent legal advice, to ensure all essential requirements and legalities are fully covered in the final employment contract.

4.4 Confidentiality and Conducting

• Keep all Candidate information presented to you by the Agency, strictly confidential, and refrain from disclosing, communicating, or making the information public, either directly or via third parties.
• Accept that a Candidate is not permitted to commence employment until all agency fees have been paid in full. For Candidate's offered employment overseas, they cannot travel or start work until the Agency fee is paid and cleared in full.
• You understand that by offering employment to a Candidate after an introduction, even if the Agency is not directly involved in the final negotiation, requires the payments of all applicable Agency fees.
• You accept that introducing a Candidate to another agency for employment purposes, constitutes a breach of these terms, and full Agency fees shall remain payable.
• You acknowledge that any breach of the above obligations and failure to pay fees will result in referral to a debt recovery agency, regardless of the Client's location.

5. Fee and Refund Policy

5.1 Terms of Payment
All fees must be paid within 7 working days of invoice and prior to the candidate’s commencement of employment. For last minute and emergency bookings, the Agency fee is to be paid with immediate effect. Late payment will incur a late surcharge of 20% to cover administrative costs. The Agency reserves the right to refer non-payment of fees to a debt recovery agency, whether based in the UK or overseas.

5.2 Re-Employment of Candidates
In the event the Client chooses to re-employ a Candidate originally introduced by the Agency, the Client must engage the services of the Agency directly. Standard fees shall apply. For repeat Clients, and at the discretion of the Agency, a discount may be offered pending the requirements of the Candidate’s role to be filled.

5.3 Temporary to Permanent Placements
In the event a temporary role becomes permanent, then the fee for the temporary placement will be deducted from the permanent  placement fee. The balance is to be paid within 7 working days.

5.4 Cancellation Policy
In the event a confirmed booking has been cancelled by the Client prior to a Candidate's commencement of employment, the Client shall be charged by the Agency, a cancellation fee of 35% of the engagement fee, in addition to one weeks salary to the Candidate. No refunds are payable for temporary placements that are cancelled.

5.5 Refund Conditions

• For a full refund, the Client must notify the Agency verbally and confirm in writing, at least 14 days prior to commencement of the employment start date. One weeks agreed salary is to be paid to the Candidate.
• If a Candidate fails to commence employment as agreed a full refund will be provided.
• If a Candidate leaves employment within the first 12 weeks of a one-year contract, then a refund will be provided minus the number of weeks worked, calculated at the temporary rate. 
• No refund shall be paid after the 12 weeks probationary period – deemed a satisfactory placement.

5.6 Trial Period Fees
Clients choosing to trial one or multiple Candidates, will be charged at the temporary fee rate per Candidate. These fees are non-refundable. The trial fee for your chosen Candidate will be deducted from the permanent placement fee.

5.7 Replacement and Termination
In the event a Candidates employment is terminated by the Client prematurely within the 12 week probationary period, the Agency will supply a replacement free of charge, provided that the following applies:

   • The invoices was paid in full within 7 working days prior to commencement of employment.
   • The duties and responsibilities are not significantly different to that provided during the original Agreement.

The Agency requires 28 days  to find a replacement. If a suitable Candidate is found based on the original requirements and not offered employment, no refund shall be payable. In the event a suitable Candidate cannot be found within the time-frame stated, then the Client will be charged according to the temporary fee structure for the length of time the Candidate was in employment. This fee applies if the Client no longer requires a replacement.

6. Fee Structure
The following fee table applies to all placements: