top of page

Terms & Conditions of Business

The following Terms and Conditions are between the Agency and the Client.  By registering verbally or in writing via email, registration or contact form, you agree to be bound by these Terms and Conditions set out herein. It is legally binding in accordance with the laws of England and the Client agrees to submit wholly to the British jurisdiction of the English courts.


The term Agency means Bel-Rose International.

The term Client means Employer.

The term Candidate means Employee.



Bel-Rose International supplies Nannies, Maternity Nannies, Governesses, Teachers, and domestic Household Staff, as well as other childcare, educational and household staff not listed on our website on request - that are employed in private residence, or other private sector, such as yachts, functions and events.  We act solely as an introduction Agency and endeavour to find suitable Candidates based on verbal or/and written confirmation of requirements from Clients - this means, Candidates are employed by the Client not the Agency.

The Agency interviews Candidates (via Skype or in person where possible) checking the references and qualifications with the relevant bodies/institutions.  Candidates must provide all original documentation at interview including 2 forms of identification (passport, birth certificate, drivers licence) and an Enhanced Disclosure (DBS formally known as CRB) or Police Check from their home country.  Copies of all documentation is held by the Agency under the new General Data Protection Regulations (GDPR) , a revision of the Data Protection Act 1998 in order to provide our services to you.  Clients and Candidates are responsible for reading and accepting the terms of the Privacy Policy before registering.

Despite stringent checks carried out on Candidates, the Agency cannot under any circumstances guarantee the suitability of Candidates introduced to Clients, this includes but not limited to their honesty, reliability, history, character and professionalism.  The Agency, therefore, cannot be held accountable under any circumstances for ‘any’ problems that arise from an introduction or subsequent employment of your chosen Candidate.  The Agency also accepts ‘no’ liability for any loss, damage, expense or compensation suffered or incurred by any Candidate introduced to the Client by the Agency directly or indirectly.

Registration Fees

Candidates: It is free to register with us.

Clients: Registration is free if Bel-Rose International is the only agency acting on your behalf to source a candidate.  However, if you choose to use the services of other agencies in addition to ourselves, then a standard registration fee of £125 is payable.  This covers our administration costs.  It is non-refundable. 


The Candidate accepts that:

  1. The Agency acts as an introduction only between the Candidate and the Client.

  2. The Agency will collect, process and store data provided in line with the Privacy Policy to provide the service we offer.

  3. The Agency will match qualifications, skills and experience for roles that a Candidate is seeking with those specified by the Client.

  4. The Agency will arrange interviews between the Candidate and Client and provide feedback when given.

  5. All communication is to go through the Agency and not the Client; Should the Client try to make contact with you, you have a duty to inform the Agency immediately to include any offer of Employment made.

  6. The Client is the Employer and not the Agency.

  7. The Client is responsible for all legalities relating to the offer of Employment to apply with local (United Kingdom) or international law (all other countries); this includes contracts, taxes, national insurance, visas, innoculations for example, but not limited to.

  8. Only when the Client has paid the Agency fee may Employment commence whether in the UK or internationally; for international roles you cannot fly until such fees have been paid; you will be notified in the event this should ever happen.

  9. When informed by the Agency of clause 8 and you go ahead, or if the Client tries to Employ you without informing the Agency at any time and you accept - keeping the Agency out of the loop will make you liable for any loss of fees incurred and removal from our database. Furthermore, you may become liable when you have an interview with a Client, but go through another agency when we were the first to make the introduction.

  10. The Agency will keep the Candidate updated regarding roles applied for.

  11. The Agency will keep the Candidate updated once an offer of Employment has been made, and throughout the process until your role starts.

  12. With international roles, it is the Client who is responsible for arranging appropriate visas and flights etc., and this can take time.

  13. You acknowledge that there is a process that will vary according to the country you will be working in regarding visas etc. Sometimes a medical or other requirements may be necessary, but not limited to.

  14. You accept that you have carried out extensive research on the country that is given in the job description and any essential requirements specific to enter the country before applying for roles.  Only you can make the decision if the country is right for you. 


A Candidate introduced to you by, or through the Agency for interview, or/and commencement of employment requires you to:

  1. Inform the Agency with immediate effect.

  2. Notify the Agency if a temporary contract of Candidate becomes permanent agreeing to pay applicable fees set out herein.

  3. Cover travel expenses for Candidates attending interview who live outside London and all related costs for those attending interviews overseas, to include travel insurance.

  4. Arrange travel and cover costs related to the Candidate taking up employment overseas, ensuring all visas, work permits, health insurance, travel insurance are in place prior to travelling/commencement of employment and any overseas travel as part of the Candidates contractual duties.

  5. Pay Candidates Tax and National Insurance; and pay salaries net by method agreed by Client and Candidate.

  6. Draw up employment contract clarifying duties and responsibilities, days and hours worked, days off, holidays paid and unpaid per year (the latter if applicable), accommodation provided when in home country and travelling.  Any other information deemed relevant to ensure all eventualities are covered. A *draft contract can be provided for you to use and amend accordingly free of charge.

  7. Keep Candidate information confidential and not to disclose, communicate, or make public, the same either directly or indirectly via third parties.

  8. Pay Agency fees as set out in our ‘Fee and Refund Policy’ section below.

  9. Communicate through the Agency and not the Candidate until both the Contract (between Client and Candidate) has been signed and the Agency fee has been paid.

  10. Understand that keeping the Agency out of the loop after an Introduction and offering the Candidate Employment at any time (within 10 years of an introduction) requires you to pay all applicable Agency fees.

* Draft Contract:  The Agency accepts no liability whatsoever to the written contents of the draft contract between the Client and the Candidate.  It is used as a guide and is not drawn up by a lawyer. 

Fee and Refund Policy


All fees must be paid within 7 working days from the date of invoice and prior to Candidate taking up employment.  All last minute bookings/emergency cover, whether permanent or temporary within the United Kingdom or overseas is to be paid with immediate effect. No Candidate can commence Employment or fly out for international roles until such time as the fees have been paid. Late payments will incur a 20% surcharge to cover administration costs. We reserve the right for non-payment of fees for the service provided to be passed to a debt recovery agency whether based in the UK or overseas.

Clients wishing to re-employ a Candidate, originally introduced by the Agency are required to go via the Agency and not the Candidate.  Fees will apply as normal as set out herein.

If a temporary placement becomes permanent, then the fee paid for the temporary placement will be deducted from the permanent fee.  The difference between the two is the new fee payable and to be paid in full within 7 working days.


On confirmation of a booking and subsequently cancelled by the Client prior to commencement of employment, the Client will be charged a cancellation fee of 60% of the engagement fee plus one week's salary payable to the Candidate.


To obtain a full refund, you must notify the Agency verbally and confirm in writing 14 days prior to commencement of employment as dated in the agreed contract between the Agency and Client.  One weeks’ agreed salary as stated in the contract is to be paid to the Candidate.  Failure to notify the Agency will require you to pay costs as set out above in ‘cancellation’ paragraph.

On commencement of a Candidate taking up employment and subsequently leaving within the first12 weeks for those who signed a one-year contract - refunds will only be payable to the Client as follows:

The Client accepts that after 12 weeks, the Candidates probationary period is deemed satisfactory and no refund will be given.


A full refund will be given should the Candidate not commence employment as agreed in the signed contract.

Trial period

Clients who choose to trial a Candidate or several Candidates will be charged as set out in 'Temporary Fees' per Candidate.


In the event of a Candidates permanent employment contract being terminated prematurely by the Client within the probationary period (12 weeks), the Agency will supply a replacement free of charge providing:


  1. The invoice was paid in full within 7 days, or as soon as prior to commencement of employment.

  2. The duties and responsibilities of the Candidate given to the Agency via the Client are not significantly different to what was originally agreed in the contract between the Client and Candidate.

The Agency requires 28 days in which to source a replacement.  If a suitable Candidate is found based on your initial requirements stated in the registration process, verbally or/and written and not offered employment, no refund will be payable.  If the Agency is unable to find a suitable Candidate within 28 days, then the fee payable by the Client to the Agency will be that calculated based on the fees for employment of temporary staff.  Such fees are payable in the event the Client no longer requires the Agency to find a replacement.  Please see below the fees payable by the Client to the Agency for the service we provide.  

Agency Fee for Permanent Staff (net of annual salary)

Agency Fees for Temporary Staff (12 weeks maximum)

Trial Period Fee

Clients who choose to trial a Candidate or several Candidates before offering a Permanent Contract to their chosen Candidate are required to pay the fees as set out under 'Fee Structure for Temporary Staff' for each and every Candidate - payable to the Agency. Trial/Temporary fees are non-refundable. If a Permanent Contract is offered at the end of the Trial/Temporary Contract then the Trial/Temporary fee paid will be deducted from the Permanent fee.  Should the Trial/Temporary period last 12 weeks before a Permanent Contract is offered - the refund policy no longer applies.

Please note: Temporary placements are up to 12 weeks maximum, where permanent fees apply thereafter. The above temporary fees are subject to a minimum fee of £250 for UK placements and £500 for roles outside the UK. 

All fees are to be paid in GBP sterling.

By registering you agree to be bound by the Terms and Conditions of the Agency as set out herein and to the collection, processing and storing of your personal information to provide our services to you as stated in our Privacy Policy.

bottom of page